Returns & Exchanges
At ShopStarTrek, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day return policy for most items in their original condition.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing